Top o’the drinkin’ to ya!

26 Feb

Two big points to make here:

Consumer touchpoints– anything that the consumer comes in contact with is a potential place to engage them. If you own it (salesperson shirts, beverage labels, delivery trucks) and you aren’t taking advantage of it, you are crazy. Even if you don’t own it, there are places you might be able to engage them. I tell my students that you could have members of your target market take pictures of whatever is in front of them with their phone and send it to you, and then it’s up to you to think about how you could engage them on anything in front of them.

Consumer experience– if consumers can find you in a strange and engaging place, they may be more entranced by your brand, like your brand is Lloyd Dobbler standing outside your window holding a boom-box over its head playing In Your Eyes. (Forgive me; I’m from the 80’s.)

Guinness has known about this for a while. They have a long pour that’s part of the “process” of getting a Guinness. And it’s thick and substantial, and they reinforce all of that with this:

Poofy and substantial enough on the top to take a shamrock. And if you got that, you’d be all “Cool!” And then you’d drink it and your poor, American, Bud Light-addled mouth would drink it and say “WTF is THIS??” (Push through; learn to drink a real beverage, my dudes.)

 

To engage your consumer somewhere surprising and temporary- like the top of your drink- is pretty cool.

 

Aww...

 

So what do we do with this information:

Brainstorming:

  • If you sell beverages and can stamp or draw a cute messages in there, do it. It’ll engage your target market, and reinforce a lovely little relationship.
  • If you don’t sell beverages, but know your TM consumes them the way Charlie Sheen consumes, well… nearly everything, can you engage them here? Is there some monochromatic message you can communicate?
  • And you don’t just want “matched luggage”- you want to think about how the beverage ties in with your message? If it’s a hot beverage, maybe good for a warm tourist destination, reinforcing a warm message. If it’s fluffy like in the beer or on a fluffy espresso, maybe something for something soft, or tall, or poofy. Or if it’s an enjoyable beverage and you know that people are sitting and relaxing, you could reinforce the “relaxing” or the “taking time” aspect. Brainstorm on the characteristic you want to reinforce.

 

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One Response to “Top o’the drinkin’ to ya!”

  1. Cairotango April 18, 2011 at 11:37 pm #

    The Shamrock on the top of the Guinness pint is definitely an excellent ploy to ‘pull at the heartstrings’ for the old country. First witnessed that as a wet behind the ears undergrad in London 1996. If you served a shamrocked pint to an Irishman (or woman) in Ireland, you’d end up wearing it!

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